Terms of sale and service

1.1. The online store at volton.energy is operated by Volton Technology OÜ, registry code 17019506, VAT number EE102753909, registered office Golden Gate, Ahtri 6, 10151 Tallinn, Estonia.

1.2. Questions, complaints and withdrawal notices: info@volton.energy or +372 5351 3304.

1.3. These terms apply to purchases of goods from the online store. Service-specific terms for electricity supply, aggregation, balancing or B2B platform services are agreed separately and take precedence for those services.

2.1. Product descriptions, compatibility information and prices are shown next to each product. Prices are displayed in euros and include VAT unless the product page states otherwise.

2.2. Delivery cost, discounts and the total payable amount are shown before payment. The checkout recalculates product price, VAT and delivery cost server-side before creating the payment.

3.1. To place an order, add the goods to the cart, enter the required contact and delivery information, choose an available delivery and payment method, and confirm the payment.

3.2. Payments are made in euros through Montonio payment solutions. Volton does not store card details or bank authentication credentials.

3.3. The sales agreement enters into force when the payment has been successfully confirmed. If ordered goods cannot be delivered because they are out of stock or for another reason, we will notify you as soon as possible and refund the amounts paid, including delivery cost, without undue delay and no later than 14 days after the notice.

4.1. Goods are currently delivered within Estonia using Omniva parcel machines. The checkout shows the available pickup points.

4.2. Domestic deliveries normally arrive at the selected pickup point within 2-3 business days after the sales agreement enters into force. In exceptional cases, delivery may take up to 45 calendar days.

5.1. A consumer may withdraw from a distance sales agreement within 14 days after receiving the goods. The right of withdrawal does not apply to buyers who are legal persons.

5.2. To use the withdrawal right, the goods may only be handled as necessary to establish their nature, characteristics and functioning, in the same way as would be allowed in a physical store. If the goods have been used more than this or show signs of use or wear, we may reduce the refund according to the decrease in value.

5.3. Send a free-form withdrawal statement to info@volton.energy no later than 14 days after receiving the goods. You may use this model text: "I withdraw from the sales agreement for order [order number], received on [date]. Consumer name, email, address, date."

5.4. The consumer bears the direct cost of returning the goods, unless the reason for return is that the goods do not correspond to the order, are incorrect or are defective.

5.5. Return the goods within 14 days after submitting the withdrawal statement or provide proof that you handed the goods to the carrier within that period. We may withhold the refund until we have received the goods or proof that they have been returned.

5.6. We will refund the payments received under the sales agreement without undue delay and no later than 14 days after receiving the withdrawal statement, subject to the right to withhold the refund until receipt of the goods or return proof as described above.

6.1. This voluntary return right applies to VPP Controllers purchased from the Volton online store when this offer is displayed at the time of purchase. It is available to both consumers and business customers, including legal persons.

6.2. The controller is purchased and paid for upfront. To exercise this return right, notify Volton at info@volton.energy within one calendar month from receipt of the controller and include your order reference.

6.3. Normal installation and use of the controller during this period are permitted. The controller must be returned with all supplied accessories, reasonably clean and in working order, allowing for ordinary wear resulting from normal installation and use. Damage caused by misuse, improper installation or unauthorised modifications is not covered by this voluntary return offer. Defects for which Volton is responsible do not exclude the customer’s statutory remedies.

6.4. The buyer bears the cost of shipping the controller back to Volton under this voluntary return right.

6.5. Volton refunds the price paid for the returned controller. Original delivery charges are not refunded under this voluntary return right.

6.6. This voluntary return right does not restrict mandatory consumer rights, including the statutory right of withdrawal in section 5 and rights concerning defective goods. Electricity supply, aggregation and other separately agreed services remain governed by their respective agreements.

6.7. Volton may amend or discontinue this voluntary return campaign for future purchases by updating the offer on its website. Changes do not affect orders placed while the offer applied. Those orders remain subject to the campaign terms applicable at the time of purchase.

6.8. Volton may refuse a return under this voluntary offer where the stated eligibility or return conditions are not met. Volton will explain the reason in writing. This does not limit the customer’s mandatory statutory rights.

7.1. For consumer sales, Volton is responsible for non-conformity or defects that existed at delivery and become apparent within two years after delivery. During the first 12 months after delivery, the defect is presumed to have existed at delivery unless Volton proves otherwise.

7.2. Notify us of a defect within two months after discovering it by emailing info@volton.energy or calling +372 5351 3304. We respond to consumer complaints in writing or in a form reproducible in writing within 15 days.

7.3. If goods have a defect for which Volton is responsible, we will repair or replace the goods. If repair or replacement is impossible or fails, we will refund the payments received under the sales agreement.

7.4. Volton is not responsible for defects caused after delivery by incorrect installation, misuse, normal wear, unauthorised modification or faults in the buyer's electrical system.

8.1. We use the personal data entered at checkout to process the order, take payment, issue invoices, send order and shipment emails, deliver the goods and handle complaints or returns.

8.2. We share data with payment, delivery, email and hosting providers only as needed for those purposes. See the privacy notice for details.

9.1. The data published at public-data.volton.energy and rendered on /market and /dashboard is provided "as is", without warranty, under the Creative Commons Attribution 4.0 International (CC-BY-4.0) license. We aim for hourly freshness but make no SLA. Cite as: "Source: Volton (public-data.volton.energy), based on Elering / Baltic Transparency Dashboard / ENTSO-E public data."

9.2. Volton is not liable for trading or investment decisions made on the basis of information published on volton.energy or via the public-data API. Always verify against authoritative TSO sources before relying on a number for commercial settlement.

10.1. If you have a complaint, first contact us at info@volton.energy or +372 5351 3304 so we can try to resolve it directly.

10.2. If a consumer and Volton cannot resolve a dispute by agreement, the consumer may contact the Estonian Consumer Disputes Committee. The committee resolves consumer disputes arising from contracts with Estonian traders and the procedure is free for the consumer: https://ttja.ee/tarbijavaidluste-komisjon

10.3. The former European Online Dispute Resolution platform was discontinued on 20 July 2025. Cross-border consumers can find EU consumer redress information at https://consumer-redress.ec.europa.eu/

10.4. These terms are governed by Estonian law. Disputes are resolved in Harju County Court (Harju Maakohus) unless mandatory consumer-protection rules require otherwise.